Football Ticket/Stadium Policies

Rutgers Athletics kindly reminds fans attending games at SHI Stadium to review our game day and facility policies.

CODE OF CONDUCT
Rutgers Athletics is committed to creating a safe, comfortable and enjoyable experience for all of our fans. Every fan who visits SHI Stadium deserves the best possible experience. Fans can contribute to a great experience by conducting themselves appropriately at all times and making sure anyone who uses your ticket does the same. For the enjoyment and safety of all, our staff will proactively support an environment free from the following behaviors:

Behavior that is unruly, disruptive, or illegal in nature
Fighting, taunting or threatening remarks or gestures
Foul or abusive language or gestures
Intoxication or other signs of impairment related to alcohol
Possession and/or use of illegal drugs or items prohibited from the stadium including weapons.
Interfering with others enjoyment of the game

Participating in inappropriate behavior could result in ejection from the facility, loss of ticket privileges and/or possible arrest. Whether or not certain types of behavior are inappropriate or offensive to others may depend on one's perspective and values. Rutgers reserves the right to deem an exhibited behavior to be inappropriate and act accordingly.

All season ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Rutgers reserves the right to revoke ticket privileges at any time depending on the circumstances. Multiple warnings will automatically result in revocation of ticket privileges.

All fans are encouraged to report issues and concerns to a nearby event staff member, or use our Text Messaging Service by texting "RUFAN", your location and the problem to 69050, (example: "RUFAN, Section 121, Row 10, Seat 12 medical emergency"), and the information will be relayed to security immediately.

BAG POLICY

In conjunction with Homeland Security, Rutgers will strictly enforce its bag policy. Bags that are clear plastic, vinyl, or PVC and approximately 12" x 6" x 12", or one-gallon clear plastic bags or similar, and small clutch bags, approximately the size of a hand, can be taken into athletic venues. Exceptions will be made for medically necessary items after proper inspection. Sticks of all types, including selfie sticks, are strictly prohibited inside the stadium. For more information on the bag policy, please read our Athletics Bag Policy and Frequently Asked Questions. A diagram of our bag policy can be found below.

STADIUM POLICIES

As Rutgers University continues to monitor the coronavirus and Delta variant, masks will be required within indoor spaces at SHI Stadium, including the Provident Bank Stadium Club. The decision was reached following consultation with local, state and campus health officials. Guests in outdoor seating locations are not required to wear a mask. Those occupying indoor spaces may temporarily remove their masks while eating or drinking.

There is no re-entry into SHI Stadium. No pass outs allowed.
Gate Procedures: All spectators must present their own ticket. All items brought into the stadium will be inspected. SHI Stadium regulations prohibit outside food and beverages, bottles, cans, alcoholic beverages, coolers, umbrellas, noisemaking devices, balloons, laser pointers, pets (with the exception of service animals), balls, weapons, sticks/poles, containers, fireworks, and any other items deemed dangerous or inappropriate from being brought into the facility. By use of your ticket, you consent to a reasonable search for prohibited items. Ticket stubs are not valid for re-entry.
Smoking Policy: Per university regulations, smoking is not permitted in the seating area, bathrooms, and lower/upper concourses.
Umbrellas: To ensure safety and good field visibility, umbrellas are not permitted in SHI Stadium.
Solicitation: The selling of any item by anyone other than university-authorized personnel in and around SHI Stadium, including the parking lots, is prohibited. Violators are subject to prosecution.
Stadium Gates: Fans are asked to access the stadium via the main North and West gates. Fans are also instructed to exit the stadium via all East, North and West gates off of the lower concourse.
Lightning Alert: Rutgers University Athletic Facilities are equipped with the Thor Guard Prediction System. In the event that the system activates, proper evacuation policies and procedures will be implemented.

PISCATAWAY TOWNSHIP ORDINANCE

In accordance with Piscataway Township ordinance (Ord. No. 93-51; Ord. No. 2015-29; Ord. No. 2016-41), no person shall stop or stand a vehicle between all hours on River Road, from the intersection of River Road and Hoes lane West to the intersection of River Road and Ross Hall Boulevard.
This will impact visitors to SHI Stadium, as law enforcement officials will cite motorists in violation of the ordinance. Passenger vehicle pick-up or drop-offs are strictly prohibited in front of the stadium’s south gate entrance along River Road.
A full list of streets and intersections affected by the Piscataway Township ordinance are listed here.

TICKET INFORMATION & POLICY

TICKET INFORMATION

Office Hours: Ticket office is open Monday to Friday 9 a.m. - 5 p.m., located inside the RAC.
Gameday Hours: Ticket booths open two hours prior to kickoff every home game.

TICKET POLICIES
Current Refund Policy: There are no refunds or exchanges for tickets purchased to an event.

Updated COVID-19 Disclaimer: If an event is postponed, canceled or otherwise altered due to the COVID-19 pandemic, Rutgers Athletics has made temporary changes to the refund policy to provide options for both ticket purchases and RSF seat fees (if applicable).

Transfer payments as a credit towards a future purchase that season or the following season. At the conclusion of the following season, unused credits will be voided.
Change the allocation of payment into a tax-deductible athletic donation.
Receive a refund for the postponed or canceled event.

Please note R Fund Gifts (not related to RSF seat fees) are not refundable.

Subject to Availability: Rutgers Athletic sporting events are always subject to availability. There is no guarantee for single game tickets to be available next to season ticket locations nor single game tickets to be available in premium areas.

Lost or Stolen Tickets: Rutgers Athletics is not responsible for a lost or stolen ticket or parking pass. There are no refunds or exchanges. If a problem arises, please call 866-445-GORU and one of our representatives will do everything they can to assist you with the issue.

Tickets are issued and sold only by the Rutgers Athletic Ticket Office and its authorized agents. Persons buying tickets from other entities do so at their own risk. Please handle your tickets with care. If tickets are lost, stolen or left at home, replacement tickets will be issued only at the discretion of the Rutgers Athletic Ticket Office. Reprints of any ticket will require the account holder present with a valid photo identification.

Counterfeit/Duplicate Ticket Policy: Patrons attempting to enter the stadium or arena with a counterfeit ticket will be refused admission. Rutgers Athletics cannot guarantee the authenticity of a ticket that has not been purchased through the Rutgers Ticket Office. Fans who believe they have a counterfeit ticket should go to the Ticket Office at the North Gates (Gates C & D).

Ticket Reprint Policy: Rutgers Athletics Ticket Office will not reprint any tickets that have already been scanned into any event. Requested reprints will require the account holder present with a valid photo identification.

General Will Call: Will call will be available to fans on game days to leave tickets for others who may be arriving at other times. The full name of the individual is required to written on a will call envelope. The individual picking up the tickets will be required to provide a photo identification upon picking up the tickets.

The general will call at SHI Stadium is located at the North Gate Box office by gate D. General Will Call at the RAC is located at the main ticket office in the left most window when facing the RAC.

Additional football game day will call locations:

Recruits – South Gate by Gate G & H
Player Guest – North Gate by Gate C
Visiting Team – West Gate by Gate B
Media – West Gate by Gate A

Once again, any and all individuals picking up tickets at will call will be required to show a photo identification at the time of pick up.

ADA Seating: Advanced ADA accommodations can be made available on a season or game by game basis by calling our sales representatives at 866-445-GORU. For parking accommodations please provide a copy of your placard for confirmation.

On game days, the Athletic Ticket Office may accommodate any ADA seating requests. All ADA seating is subject to availability on game days but tickets are withheld until game day to manage all requests.

Delivery Methods: Fans may select either of the two delivery methods for their tickets: Standard Mail or Mobile Delivery.

Mail ($10) – this delivery method is available up until 1 week prior to the event. Items will be sent via UPS ground shipping or USPS. There will be a $10 charge for each mailing. Additional charges may apply for overnight or express shipping.
Mobile Delivery ($2) – This delivery method is available through game day. Once the ticket is ordered, our fans will receive a confirmation email with a link to download their ticket. Our recommendation is to either add the ticket to your Apple Wallet/Google Play app OR take a screen shot of the ticket on your mobile device. This will help avoid any potential connectivity issues on game day. Tickets will be immediately sent upon completion of their order once the delivery of single game tickets is made available (normally mid-August).

If tickets are not received two days prior to the game, please call 866-445-GORU and one of our representatives will be able to assist. Please have your account or confirmation number available.

For More Information Contact the Ticket Office
TELEPHONE: 866-445-GORU
ON THE WEB: www.scarletknights.com

TRANSPORTATION SERVICES
Free Shuttle Buses: Fans who park in the Jersey Mike's Arena lots can take the FREE campus shuttle buses from in front of Jersey Mike's Arena over to SHI Stadium. Buses run throughout the game, and when you are ready to leave, return buses will pick you up from the same location as you were dropped off. Shuttle buses from the College Avenue campus drop off and pick up at Johnson Park, on the South side of SHI Stadium. Both shuttle buses begin running three hours prior to kickoff. The buses will run throughout the game and up until one hour following the game.

SHI STADIUM PARKING PASS POLICIES & INFORMATION

The following parking and traffic policies, in effect for SHI Stadium Football games, have been implemented by the University to facilitate parking and traffic flow on game day.

Day of game parking is $25 per vehicle in most lots and $100 per bus per game.
Day of game parking can be found on the Livingston, College Avenue and Busch (Hoes Lane West) campuses.
Parking on game day will be available at Johnson Park across from the SHI Stadium south entrance on River Road. Availability of the Johnson Park lot will be weather dependent and parking costs $40.
Advanced parking sales on a single game basis is available when visiting scarletknights.com/tickets
University Parking Decals (faculty/staff and students) provide FREE parking, but are accepted ONLY in Jersey Mike's Arena and College Avenue game day cash parking lots.
Every space in each lot is filled in order, front to back, on a first-come, first-served basis, no exceptions.
Parking passes are a revocable license. Management may revoke the license and eject or refuse entry to any lot for any reason.
Reproduction of parking passes is strictly prohibited. The display of a fraudulent pass is a criminal offense, punishable up to a $1,000 fine.
Ownership of a parking pass constitutes acknowledgement by holder that he/she agrees to all parking, tailgating and stadium policies.
All season parking issued by Rutgers Athletics is assigned in priority point order.
Handicapped ID, license plate or placard AND your Rutgers Football Handicapped Season Parking Pass MUST be displayed for handicapped parking access for designated spaces in the Scarlet, White and RAC Lots for season ticket holders only. Limited single game/handicapped spaces are available in the RAC Lots.
For more information on handicapped parking, call the Rutgers Ticket Office at 866-445-GORU (4678).
Parking for box trucks in Silver or Jersey Mike's Arena Lots only.
Charter buses: $100 per game. Follow signs to Jersey Mike's Arena or Silver Lot with pass and be directed to the appropriate parking area.
Parking passes are valid for motor vehicle parking only. One space per vehicle. No trailers. Rutgers reserves the right to change/alter individual parking lot locations due to safety/security/weather circumstances.
Lock your vehicle. Rutgers University is not responsible for fire, theft, damage and/or loss of the vehicle or any contents.
Catering and Food Trucks are not permitted in any Rutgers Football parking lots.

RV, OVERSIZED VEHICLES AND BUS PARKING
Game day parking for Oversized Vehicles, including Recreational Vehicles (RVs) and buses, is $100 per game. Game day parking for RVs and buses is only at Jersey Mike's Arena and will be on a first-come, first-served basis. Shuttle bus service to SHI Stadium will be provided free of charge on game day. Please note that RVs and buses are not permitted to park in Johnson Park. Overnight RV parking is also available at Jersey Mike's Arena. Amenities nearby include restaurants, groceries, and a movie theater all within walking distance on the Livingston campus. In addition, the parking lot is easily accessible to Rutgers bus transportation to downtown New Brunswick.

BLOCK R PARTY AT ATHLETE’S GLEN
The Block R Party will serve as the Heart of Rutgers game day! Located in scenic Athlete’s Glen, steps from Scarlet Walk, the Block R Party will bring Rutgers fans of all ages together for a festive pregame celebration of Scarlet Knights football. Attractions include: R Bar & Grill, Kids Zone, live entertainment, fan contests, special appearances by Rutgers celebrities and more.

TAILGATE POLICIES

Parking lots are open five (5) hours prior to kickoff.
Parking spaces are limited and tailgating must be confined to a small area behind or in front of your vehicle. Traffic aisles and parking spaces cannot be blocked at any time.
Spectators wishing to park together must enter lots at the same time, displaying matching passes.
All stadium parking lots will be reserved for those attending the game. If you do not attend the game, you will be asked to leave the stadium parking lots at kickoff time.
University regulations and state statutes on drug and alcohol consumption will be strictly enforced.
Kegs, beer balls, and tents/canopies larger than 10x10 are prohibited. These items are not permitted in the parking lots/adjacent areas at any time.
Charcoal grills are the only approved grills in tailgating lots. Charcoal should be discarded in specially marked yellow barrels located throughout the parking lots.
Open flames, campfires and bonfires are prohibited.
Please recycle and put all trash in proper receptacles.
RUPD and Rutgers Athletics remind everyone to please drink responsibly. Don’t drink and drive.

TEXT NOTIFICATION SYSTEM

At the beginning of the 2010 football season, The Rutgers University Police Department (RUPD) and Rutgers Athletics implemented a text notification system for use during home games of Rutgers football. The system allows spectators to quickly - and anonymously - report medical emergencies, rowdy behavior, intoxicated individuals, suspicious activity or other important matters to the Rutgers Police Department.

The goals of the text notification system are:

to provide quick and efficient medical emergency response where it is needed
to promptly advise the RUPD of dangerous or suspicious activity
to report intoxicated individuals who may require medical attention or must be removed from the stadium
to reduce the amount of time from the occurrence of an incident to a response by proper authorities

To notify the Rutgers University Police Department during the course of a home football game, please follow these instructions:

Text: "RUFAN" your LOCATION and the PROBLEM to 67283
Example: "RUFAN Section 121, Row 10, Seat 12 medical emergency"

We encourage Rutgers football fans to use this system whenever they see an incident or problem in the stadium that should be reported to Rutgers Police so emergency personnel can respond to the scene as quickly as possible.

FACILITY INFORMATION
SHI STADIUM: Capacity is 52,454.
GATES: Open 90 minutes prior to event
FIRST AID: Medical assistance is available inside the Stadium North Gate and also at the Upper West and Upper East concourses.
LOST & FOUND / LOST CHILD: The Police Command Post is located inside the North Gate entrance. Following the game, all lost & found items will be turned in to the Rutgers Police Department. Please contact them directly at 732.932.7211.
ELEVATOR: Located on the concourse behind Section 101 on the West side and Section 137 on the South side.
RESTROOMS: Located throughout SHI Stadium and offer baby changing stations.
CONCESSIONS: Booths and carts are located throughout SHI Stadium.
NOVELTIES: Main booth is located inside the North Gate Entrance. Carts are located throughout SHI Stadium.
USHERS: Located throughout SHI Stadium and are clearly identified with their yellow “Event Staff” jackets. Ushers will assist you with your seat location and will do their best to answer your game day questions.

Rutgers University Athletics

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Football Ticket/Stadium Policies